Interactive Voice Response (IVR)

IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad.

The benefits to using an IVR are clear and the associated costs are relatively low. It is therefore a sound investment with huge ROI.

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Benefits from using an IVR system

Increase first contact resolution

Increase customer service efficiency

Increase agent and company efficiency

Reduce operational costs

Increase professionalism

Increase customer satisfaction

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